Network Status News & Information

We are aware of an ongoing incident affecting a number of CityFibre services.

Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process.

CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored. Further details will be issued within 30 minutes.

Summary Update:

The Major Incident Team are currently investigating an incident that is causing significant service degradation and loss of service across the west and north of Scotland. CityFibre are working to identify the issue and resolve the issue as quickly as possible.

Completed Actions:

• CityFibre NOC engaged

• CityFibre Network Engineering Engaged

• Major Incident Process Invoked

Next update at: 12:45 13/05/2025

CityFibre has identified the cause of the incident as damage to the fibre, resulting from ongoing civil works. Their team is working diligently to restore the service as quickly as possible.

We apologise for any inconvenience caused and are closely monitoring the situation to ensure a full resolution.

Next update at: 14:30 13/05/2025

CityFibre has identified the cause of the incident as damage to the fibre, resulting from ongoing civil works in the area. ERS engineers are currently on-site preparing to replace the damaged section of fibre.

Next update at: 17:30 13/05/2025

ERS are currently on-site installing a temporary joint. The damaged cable will then be cut and spliced into the new joint. We estimate the cable will be cut approximately 17:30.

Next update at: 18:30 13/05/2025

Restoration efforts are underway with the implantation of the affected core links into the new joint

Next update at: 23:00 13/05/2025